FAQ

We want your Rad River Co. purchase to last! In order to preserve the quality, we recommend caring for your hats using these guidelines.

01. Grab a clean towel or soft-bristled brush. A toothbrush works well.

02. Add a small amount of gentle soap and cold water to the towel or brush. Dish soap works well. Avoid hot water or soaps with bleach.

03. Gently scrub any stains or soiled areas.

04. Rinse quickly with cool water or wipe down with a wet, clean towel. Avoid fully submerging the hat unless it's waterproof.

05. Let air dry. Avoid drying in direct sunlight.

Packages within the U.S. will be sent via expedited shipping and a tracking number will be provided upon shipment. Multiple hats will be shipped in the same package. Orders ship in 2-5 business days. Apparel ships separately from hats. It’s printed in 2–7 business days, then shipped. Please note that day-definite delivery is not guaranteed and shipments occasionally take longer than expected due to carrier-related delays that are out of our hands.

Yes. International shipping times vary and shipping prices will be calculated at checkout. Please take note that import taxes, duties, and related customs fees may be charged once the package arrives at the destination country and is out of the control of Rad River Co. Payment for these fees is the responsibility of the purchaser. Please check with your local customs agency for costs associated with shipping goods into your country.

We highly recommend adding our Green Shipping Protection option so your package is protected. You can select this in your cart before checking out. If you have any shipping issues with lost, damaged, or stolen items, you can simply go to reorder.corso.com to file a claim and receive a replacement. Without the Green Shipping Protection, we are unable to replace missing packages.

NON-CUSTOM HEADWEAR:

We accept returns from within the U.S. for hats that are unworn and unwashed within 30 days of purchase. Items must be shipped back in the original packaging with inserts and tags attached. Shipping costs on returns are the buyer's responsibility, unless the return is a result of an error (you received an incorrect or defective item).

To return the item, fill out the postcard that was included in your order. You'll select one of the two available options: refund or store credit + $5. We don’t do traditional exchanges because availability of items is not guaranteed. Instead, you’re welcome to purchase the replacement item now and a refund can be issued once the original return is processed.

APPAREL (Tees, Crewnecks, Hoodies):

Our apparel is printed to order just for you, so we can’t accept returns or exchanges for sizing, color, or change of mind. Please check the size chart on each product page before ordering.

If your item arrives damaged, misprinted, or defective, email support@radriverco.com within 30 days of delivery with your order number and a clear photo of the issue. We’ll send a replacement or a refund. No need to ship it back.

Minor variations in print placement (up to 1/2") and slight color differences from screen to fabric are normal and aren’t considered defects.

Please double-check your shipping address. Orders returned as undeliverable because of an incorrect address may need a reshipping fee.

Apparel ships separately from hats. It’s printed in 2–7 business days, then shipped.

Local pickup in 92694 is available for custom embroidery items. Please use code LOCALPICKUP at checkout to remove shipping costs. An email will be sent when the order is ready to be picked up.