Shipping + Returns
If you need to make any changes to your order after it's placed, please email us ASAP at: firstname.lastname@example.org.
We'll do our best to accommodate you but cancellations and order modifications are not guaranteed.
Packages within the U.S. will be shipped via USPS First Class Mail and a tracking number will be provided upon shipment. Multiple hats will be shipped in the same package. All orders ship in 1 to 2 business days* from Mission Viejo, California and arrive in 2 to 5 additional business days depending on location.
International shipping times vary and shipping prices will be calculated at checkout. Please take note that import taxes, duties, and related customs fees may be charged once the package arrives at the destination country and is out of the control of Rad River Co. Payment for these fees is the responsibility of the purchaser. Please check with your local customs agency for costs associated with shipping goods into your country.
*Please allow up to 5 business days from the day you placed your order for it to ship during sitewide sales.
RETURNS + EXCHANGES
We accept returns and exchanges from within the U.S. for hats that are unworn and unwashed within 14 days of delivery. Items must be shipped back in the original packaging and include the packing slip.
You are responsible for paying for your own shipping costs for returning and exchanging your item. Order shipping costs are non-refundable.
All sale items are final sale -- this includes our 11/25 - 11/28 Holiday Sale.
To initiate a return or exchange, please email email@example.com. Be sure to include the following:
- Subject: "Return" or "Exchange"
- Name (as entered when ordering)
- Order #
- Reason for return or exchange
Once you've contacted us, we can send you a return label via email or you can ship the package on your own to:
After we receive, inspect and approve your item, we will refund the cost of the hat(s) back to the original payment method. Please note the cost of return shipping will be deducted from your refund if you choose to use the emailed return label.
Please allow 10 to 12 business days for us to receive and process your return or exchange. We recommend keeping your tracking number for packages returned to us, as we are not responsible for lost packages.
Refunds may take up to 10 business days to be credited back to the original payment method.
International orders are not eligible for returns or exchanges at this time.